We are a small luxury boutique only serving one bride at a time. We want to make sure that you get the best possible experience possible, so we require 7 days notice for cancellation as a courtesy to other brides who are hoping to book an appointment.
We use an online booking system called BridalLive to manage all of our appointments. It allows us to provide you with full view of all of our available appointment slots, giving you the freedom to select an appointment that suits you and your entourage.
Once you have filled out your details, you will be asked to provide card details. Please be rest assured that your data is super secure. We use a third party application, which is built into BridalLive called Stripe to process any appointment charges. Your card details are stored with them, and not through Louise Victoria.
Once you have booked an appointment, you will receive a confirmation email, and text if you have opted in to receive text alerts, to confirm your appointment booking has been successful. You will also receive an automated email nearer the time to remind you of your appointment. On both of these emails, you have the option to manage your appointment by either rescheduling or cancelling the appointment. You can amend/cancel your appointment up to 7 days before your appointment, however, if you amend/cancel within these 7 days you will be charged £25 to the card provided.
Please note that the 7 days is charged off days and not your appointment time. If any of these rules are met, the system will automatically charge your card.
Any charges you do incur due to cancellation cannot be used against any future purchases with us.
If you have chosen to have an item posted out to you, we will use either Royal Mail, TNT or DPD.
Postage costs vary depending on the weight and value of goods being sent. You will be issued with a shipping quote which, if accepted, must be paid for in full prior to dispatch. All shipping costs are paid for by the customer.
Collection in store is available as an alternative option.
deposits / returns & exchanges
So you've said 'YES' to your dream dress, congratulations! There does come the part of the boring paperwork shortly afterwards... In order for us to place your special order, we require a non-refundable 50% deposit. The remaining balance is then due within 14 days of you receiving the notification to say your dress has arrived. You can pay via bank transfer, a secure payment link or in-store.
Returns and exchanges are not accepted on ANY sale. When purchasing from Louise Victoria, all sales are final. All payments are non-refundable. No exchanges. No cancellations; once an order has been paid for, it cannot be cancelled or amended.
If you 'change your mind' on an order, please know that it cannot be cancelled and the remaining balance must be paid for in full once the goods arrive into store. No exceptions.
If you would like to see our full Terms & Conditions of sale, please email us at firstname.lastname@example.org.
LATE ARRIVALS & NO SHOWS
We provide brides with a 2-hour bridal appointment, which we like to think is more than enough time to find the dress of your dreams and not feel rushed! We ask that you arrive prompt and on time to your appointment as, especially on weekends, we can be very busy so it's super important that you try to make the most of your time slot.
We do not have a waiting room for you to wait in, and limited parking, so we ask that you aim to arrive around 5 minutes before your appointment. If we have a bride still in the boutique, we kindly ask that you wait patiently in your car, outside or you could pop over to the Crown, our local pub, for a quick drink.
If you are running late, please let us know as soon as you can. As mentioned above, we don't want to rush you during your appointment so we can easily reschedule for another time. You will not be charged if you do this.
If you are running more than 45 minutes late, we will have to cancel your appointment and charge you our cancellation fee of £25.
If you fail to show up to your appointment after 30 minutes and have not contacted us to advise where you are, the appointment will be cancelled and you will be charged £25. If you make any future bookings with us, we will charge you £25 upfront for each appointment made. This cost will then be deducted from any purchases made in-store.